11310 Prospect Drive
Suite 10 Box 174 Jackson, CA 95642
Email: admin [at] sierrajourneys.com
Do you recommend any specific washing instructions for your printed apparel? Designs will last the longest if shirts are machine-washed inside-out in cold water. Be sure to wash dark colors separately, and don’t iron the design or have the shirt dry cleaned! Also, hang drying the shirts is preferable, but not necessary.
Can I change my order? If you find that you’ve made an error in the order, please contact us immediately using this form. We hold your order for a few hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors. If your order has already been printed and shipped, unfortunately changes cannot be made to it..
How much is shipping? Shipping is calculated at the time of checkout.
Additional costs due to duties, taxes and brokerage may appear on orders outside of the United States. Unfortunately, customs and countries outside of the USA, sometimes place a steep tax on packages arriving in countries across the world from the USA. We do not control these taxes. Orders outside the USA can sometimes take 30 days or more for delivery after leaving our warehouse depending on customs.
Do you offer expedited shipping? No we do not.
How long to orders take to ship? Generally, orders can take 3-5 business days to ship from the warehouse.
What are your return and exchange policies? We’re happy to offer exchanges for apparel sizing issues. Just use our contact page and we can set that up for you. Customers are responsible for cost of shipping back exchanged items, though your new size will go out at no cost.
All items purchased on Sierra Journeys are custom printed just for you. We cannot offer returns unless the item is defective.
Something I ordered is defective. If something you received is defective please contact us with a picture of the damaged item and we’ll make it right for you.
What forms of payment do you accept? We gladly accept Visa, MasterCard, American Express, Discover and Paypal.
How secure is this store? Your payment information is completely safe. All sensitive information always is transmitted via secure HTTPS channel. Moreover our checkout is also a PCI DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.